Contact Xinchenheng PLC for automation product questions, quotation details, order assistance and after-sales support. Include your model or order reference.
Send the full model and the product details you need to confirm.
List each brand, part number and quantity in the same message.
Include your quotation or order reference when asking about an existing purchase.
Describe the issue and include the product and order reference.
Send the brand and complete model or part number, including letters, numbers and suffixes. Add any version or option codes shown on the device label.
State the information you need to confirm. Include your equipment model or connection requirements when relevant.
Send the brand, complete part number or model, required quantity and any product details you need us to confirm.
We prepare a quotation for the products and quantities requested. Check the details and discuss any changes before confirming.
Check the PI against the quotation, then confirm the product references, quantities and agreed order details with our team.
We check the product models, quantities and agreed product details against the confirmed PI before moving to packing.
We pack the products according to their requirements and the packing details agreed for the confirmed order.
After packing, we arrange transport to the confirmed delivery destination using the shipping method agreed for your order.
Ask which shipping options can be arranged for your products and destination. Include any required arrival date with your inquiry.
Ask whether sea freight is suitable for your order, destination and packing requirements.
Ask about air freight options, shipment details and the proposed delivery terms.
Ask whether a suitable rail route is available for your destination and shipment.
Send the brand, complete part number, quantity and delivery destination. Add any product or order questions.
Tell us about any packing, label or document requirements when requesting a quotation.
Agree any special requirements before confirming your order.
Ask about protective packing, shipping marks and any other requirements for your order.
Include these details with your product request.
Full models, quantities and included accessories.
Any protective packing, pallet or shipping-mark requirements.
The delivery destination and documents required for your purchase.
The proposed shipping method, charges and agreed delivery responsibilities.
For an existing order, send your order reference, complete part number and a description of your question or issue. Relevant product-label details and error messages can help explain the request.
Contact us to discuss the next steps. Ask about any applicable warranty or service terms for your order before returning a product.
Email UsCheck the product references and quantities against your order. Keep the packaging and contact us with the order reference if you notice damage or a discrepancy.
We supply Siemens, ABB, LS ELECTRIC, Delta, Mitsubishi Electric and Schneider Electric automation products. Send the full model and quantity for the items you need.
Send the brand, complete part number, quantity and delivery destination. Add any product or order questions.
Yes. Send the brand, full model and quantity by email, WhatsApp or the inquiry form. Ask us to confirm availability for your request.
Ask for confirmation for the exact model and quantity before ordering. Include your destination and any required arrival date with your inquiry.
Yes. List the brand, full part number and quantity for every item. You can include products from more than one brand in the same inquiry.
Ask us to confirm payment terms, currency and quoted charges for your order before making a payment.
Send the destination and any requirements for packing, shipping marks or order documents. Ask us to confirm the proposed shipping method and charges.
Send your order reference, complete part number and a description of the issue. Contact us to discuss the next steps before returning a product.
For a quotation, send the model, quantity and destination. For an existing purchase, include the order reference and the assistance you need.
